Return Eligibility

• Damaged or Defective Product: The item is physically damaged or has manufacturing defects.
• Incorrect Product: The item received is not as ordered (e.g., wrong model, size, or color).
• Incomplete Product: Missing parts or accessories.
• Product Not as Described: Significant discrepancy between the product description and the item received.

Note: The product must be unused, unwashed, and in its original packaging with all tags, manuals, and accessories intact.

Non-Returnable Items

• Perishable goods (e.g., food items).
• Personal care products (e.g., cosmetics, innerwear).
• Customized or made-to-order items.
• Digital goods and software.
• Items marked as "Non-Returnable" on the product page.

Return Process

1. Initiate Return: Contact our customer support at support@pykari.com within 7 days of delivery, providing your order number, reason for return, and supporting images if applicable.
2. Approval: Our team will review the request and, if eligible, provide return instructions.
3. Return Shipment: Pack the item securely in its original packaging and ship it to the address provided. Ensure the package is labeled with the return authorization number.
4. Quality Check: Upon receiving the returned item, our quality assurance team will inspect it.
5. Refund or Replacement: If the item passes the quality check, we will process a refund or send a replacement as per your preference.

Refund Policy

Refund Methods:

• Original Payment Method: For payments made via credit/debit card, bKash, Rocket, or bank transfer, refunds will be processed back to the original account.
• Bank Transfer: For Cash on Delivery (COD) orders, refunds will be made via bank transfer. Customers will need to provide bank account details.

Refund Timeline:

• Credit/Debit Card: 7-10 business days.
• bKash/Rocket: 5-7 business days.
• Bank Transfer: 5-7 business days.

Note: Refund timelines may vary depending on the payment provider and bank processing times.

Return Shipping Costs

• If the return is due to an error on our part (e.g., wrong or defective item), Pykari.com will bear the return shipping costs.
• For returns due to other reasons, customers may be responsible for return shipping charges.

Customer Support

For any queries or assistance, please contact our customer support team:

• Email: support@pykari.com
• Phone: +8809611678924 (Saturday to Thursday, 9:00 AM – 5:00 PM)